Master Service Agreement (MSA)

Provider:
Blackstead v/Patryk Andrzej Cieslik ("Provider"), operating the Blackstead platform, Østerkildevej 05, st., 2820 Gentofte, Denmark

Applies to: All customers using Blackstead ("Customer" refers to any business that creates an account and agrees to these terms)

Effective Date: 27 July 2026

This Agreement is accepted by Customer at account creation (via an "I accept the Terms of Service" checkbox) and applies to all customers equally, unless a separately negotiated agreement is signed for a specific customer.

1. Purpose

This Agreement governs the Customer's use of Blackstead, an AI-powered email management platform operated by Provider, that reads incoming customer emails, analyzes and categorizes them, generates draft replies, and allows the Customer to review, edit, and send responses.

2. Services

2.1 Provider grants Customer a non-exclusive, non-transferable right to access and use Blackstead during the term of this Agreement.

2.2 The Service includes:

• Email fetching and AI-based analysis (categorization, priority assessment)
• Draft reply generation
• A dashboard for reviewing, editing, and sending replies
• Case management and history

2.3 Provider does not guarantee that AI-generated content is error-free. Customer is responsible for reviewing and approving all replies before they are sent. Blackstead does not send any communication automatically without Customer action, unless Customer explicitly enables an auto-send feature (if and when offered).

3. Fees and Payment

3.1 Customer agrees to pay the fees set out in the applicable Order Form or pricing agreement between the parties.

3.2 Fees are billed monthly in advance, unless otherwise agreed.

3.3 Provider reserves the right to change pricing with 30 days' written notice.

4. Term and Termination

4.1 This Agreement commences on the Effective Date and continues on a month-to-month basis unless terminated.

4.2 Either party may terminate this Agreement with 30 days' written notice.

4.3 Upon termination, Customer's access to the Service will be disabled, and Customer data will be retained for 90 days before deletion, unless earlier deletion is requested in writing.

5. Data and Privacy

5.1 Provider acts as a data processor with respect to Customer's customer email data, in accordance with Provider's Privacy Policy (available at casium.onrender.com/privatliv).

5.2 Customer remains the data controller for its own customers' personal data and is responsible for ensuring lawful basis for processing under applicable law (including GDPR).

5.3 Provider uses third-party subprocessors, including Anthropic (AI processing) and Google or Microsoft (mail access), as described in the Privacy Policy.

6. Limitation of Liability and Nature of AI Output

6.1 THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

6.2 Provider's total liability under this Agreement shall not exceed the fees paid by Customer in the three (3) months preceding the claim.

6.3 Provider is not liable for any indirect, incidental, or consequential damages, including loss of business, revenue, or data, arising from use of the Service.

6.4 Nature of AI-generated content. The Service uses artificial intelligence to generate draft communications ("Drafts"). Drafts are suggestions only and do not constitute advice, legal opinion, professional judgment, or a final communication of any kind. The Service is a drafting tool; it does not exercise professional judgment on Customer's behalf.

6.5 No autonomous transmission. No Draft is transmitted to any third party unless and until a natural person authorized by Customer has reviewed, and where necessary edited, the Draft and taken the affirmative action to send it. The Service contains no functionality to transmit a Draft without this step, unless Customer has explicitly enabled an auto-send feature made available and separately agreed to in writing.

6.6 Allocation of professional responsibility. Customer is solely responsible for the accuracy, completeness, appropriateness, and professional or legal sufficiency of every communication sent using the Service, regardless of the extent to which a Draft was used as a starting point. Where Customer's business involves the exercise of professional judgment (including but not limited to legal, financial, medical, or other regulated advice), Customer acknowledges that the reviewing professional — not Provider or the Service — bears full professional responsibility for any communication sent, in the same manner as if that professional had drafted the communication personally without AI assistance.

6.7 No warranty of accuracy. Provider does not warrant that Drafts will be accurate, complete, free of factual error, or suitable for Customer's specific purpose. Provider has implemented reasonable measures to reduce the likelihood of the Service inventing unverifiable facts (such as flagging information it cannot confirm rather than generating it), but Customer acknowledges these measures reduce, and do not eliminate, this risk, and that ongoing human review of every Draft remains Customer's responsibility.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with this Agreement.

8. Governing Law

This Agreement is governed by the laws of Denmark. Any disputes shall be resolved in the courts of Denmark.

9. Amendments

This Agreement may only be amended in writing, signed by both parties.

Acceptance: By creating an account and checking "I accept the Terms of Service," Customer agrees to be legally bound by this Agreement.

This is a draft template and should be reviewed by a qualified attorney before use as a binding legal agreement.